Exceptions are the job.
The 10% of shipments that go sideways consume most of your ops team's day, spread across the TMS, email, and carrier portals.
Logistics & supply chain
Keep freight moving when exceptions pile up.
Delays, customs holds, damaged-goods claims, and carrier disputes are the work no dashboard solves. Qrambo triages them, drafts the response, and escalates the calls that need a human before they become a missed SLA. Agents also process bills of lading, commercial invoices, packing lists, and customs documents in any format, and match invoices to POs before payment.
Trusted by teams shipping AI to production
Why it stalls
The work that eats logistics ops teams alive.
SLAs slip in the handoffs.
A customs hold sits in an inbox for hours before anyone acts. By the time it's escalated, the penalty clock has already started.
Disputes need a paper trail.
Carrier and claims disputes come down to who logged what, when. Manual notes don't hold up; a clean record does.
How it works
How Qrambo runs logistics operations.
AI runs the flow, your people own the last call, and the system learns from every correction. Live in production in about three weeks, not six months.
Read every shipping document as it lands.
Qrambo's agents pull BOLs, proofs of delivery, and commercial invoices from email, carrier portals, and your TMS, then run intelligent document processing on each one. The production logistics flow processes documents same-day at 98% accuracy. Every exception moves through the whole reconciliation flow at once instead of stalling in a queue at each step.
Triage exceptions and draft the reply.
When a shipment throws a customs hold or a PO doesn't match its invoice, the agent scores the case, assembles the paper trail, and drafts the carrier or customer response. Your ops lead sees the combined output and approves or overrides it in one click, before the SLA penalty clock runs out.
Escalate SLA risk, learn from every call.
Anything that risks an SLA breach or a costly carrier dispute routes to a human in about four seconds with the full context attached. Each approval or override feeds the model, so it needs less input on the next customs hold or damaged-goods claim.
Where Qrambo starts
The workflows we ship first for logistics.
Each one runs the routine cases end-to-end and routes the judgment calls to your team, with a clean audit trail behind every decision.
Finance ops
Reconciliation.
Match every invoice against its PO before payment: flag overbilling, duplicates, and off-contract pricing, and queue only the exceptions.
Logistics
Order to cash
B2B order entry is copy-paste between email, PDF, and SAP. An agent handles the routine orders end-to-end and hands a human the exceptions, cutting 15 minutes to 30 seconds.
71%
Shipment-exception tickets triaged and actioned automatically
post-week-4 average
4.4s
Median time to escalate a customs or SLA-risk hold
p99 · 9s
2.5×
Faster resolution on carrier disputes with a built-in audit log
vs. manual baseline
30days
From kickoff to first workflow live in production
median
Go deeper
See it work in logistics.
A real deployment, plus the benchmarks and playbooks behind it, with the numbers, the flows, and widgets you can play with.
Case Study
Intelligent document processing in logistics: same-day, 98% accuracy
BOLs, customs forms, and invoices arrive as PDFs and photos. Here is the document-processing flow that hit same-day turnaround at 98% accuracy — with humans on the exceptions.
Benchmark
$250 per exception PO: the real cost of invoice mismatches
A single purchase order that doesn't match its invoice costs $250 fully loaded to resolve (APQC). Multiply by your exception rate. Here's how to bring it down.
Industry
Shipment exception triage: catching SLA risk before the penalty
The 10% of shipments that go sideways eat most of the ops day. Here's how to triage customs holds, delays, and damage claims across the TMS, email, and carrier portals.
FAQ
Logistics AI agents, answered.
How does Qrambo handle shipment exceptions across our TMS and carrier portals?
Qrambo's agents watch your TMS, email, and carrier portals for exceptions (customs holds, delivery failures, mismatched paperwork) and triage each one end to end. The agent classifies the exception, drafts the response, and escalates SLA-risk cases to your team in about four seconds. Nothing sits in an inbox waiting for someone to notice it.
Can Qrambo extract data from bills of lading, proofs of delivery, and commercial invoices?
Yes. Intelligent document processing is the core of the logistics deployment: the agent reads BOLs, PODs, and commercial invoices and reconciles them against your TMS records. On the production IDP flow it processes documents same-day at 98% accuracy, and a human approves anything the model is unsure about.
What does it cost us to keep resolving exception POs by hand?
APQC benchmarks the fully-loaded cost of resolving a single exception purchase order (a PO that doesn't match its invoice) at roughly $250, counting manual reconciliation and delayed payment. Qrambo clears the routine mismatches automatically and routes only genuine discrepancies to a person, so that cost falls only on the cases that actually need judgment.
How does the audit trail hold up in a carrier dispute?
Every action is logged with a timestamp and a reviewer name: what the agent read, what it decided, and who approved or overrode it. When a carrier dispute comes down to who logged what and when, you have a clean, reviewer-attributable record instead of scattered notes. That trail is built by design, not reconstructed after the fact.
Does Qrambo replace our TMS?
No. Qrambo connects to the TMS, carrier portals, and email you already run, with no rip-and-replace. The agents work on top of those systems, reading and writing where they need to, so your team keeps its tooling and gains an operator screen for approvals.
How fast can we get a logistics workflow live?
Most teams reach a first workflow in production within 30 days of kickoff, and Qrambo's average time to go-live is about three weeks from discovery. We start with your highest-impact flow, usually shipment-exception triage or invoice reconciliation, then map it, connect your systems, and deploy the operator and builder screens.
Stop losing hours, and SLAs, to shipment exceptions.
Point Qrambo at your messiest exception queue: BOLs, customs holds, carrier disputes. We'll map it, wire it to your TMS, and put a live workflow in front of your ops team so you can watch the triage and the audit trail before you commit.